Dear Ken & Christine,

May 8, 2009 will probably go down as the worst day that my wife, Ceil, and I have spent in our ten years living in Florida. The landscaping company here at Legend's Golf and Country Club broke our outside water faucet. This accident was not reported and I came home two hours later to almost two inches of water throughout the entire house.

Not knowing who to call, we checked the yellow pages and your advertising jingle brought us to you. Within one hour Geoff Moore arrived at our house and began working to extract the water. Geoff put us at ease through the drying process and the initial demolition work. He was professional, efficient and very knowledgeable about what was happening and the upcoming process we would be living through.

Then came John Dransfield and his crew, Max, Adam and Rob. They were a pleasure to work with over the entire 15-week process. These men were always professional and courteous. They expertly coordinated many subcontractors from tile work to mirror replacement to cabinet repair. John even helped us understand the insurance process. Everything came out beautifully. It was a trying time for us, especially being moved out of our home for 8 weeks, but John, Max, Adam and Rob made it a little more bearable.

One subcontractor used was Flooring America, specifically Travis Carlson and his father Al. We were very impressed with their knowledge and customer service. Their tile crew was outstanding and did a wonderful job taking up the old tile and laying the new. I would highly recommend them to anyone!

Ceil and I really appreciate all the hard work and effort that Erickson's put into making our house even better than before the accident. The knowledge, service, and professionalism is much appreciated.

Thank you all for being there for us!!!!

Sincerely,

Joe & Ceil Caulfield

 
Dear Mr. Erickson,

I would like to take this opportunity to commend all of your employees. The first person I met was David Beauregard at 2:00 AM Friday March 13, 2009. When I had called the local number, John Dransfield said he was sending someone right out. David called me several times before he got here to assure me he was on his way. After David's arrival, he began right away and worked steadily by himself until helped arrived around 8am.

David said Erickson's was a full service company and they could do all the repairs if I so wished. Like most people, I did not want to deal with contractors.

By noon, David and Adam had removed most of the flooring and all the baseboards and my husband and I were ready to move into a motel for 3 Days. David continued to keep me informed as to the progress and what the next step would be.

I have nothing but praise for David and how he handled the situation.

Next John came and we setup for all the repairs to be done by Erickson's. We had to vacate the house for a month for all this to be done. My husband is a kidney dialysis patient and is on a breathing machine and oxygen. We probably would have been able to stay longer but my husband would not have been able to handle the fumes.

We would stop by and Max and Adam kept things moving along. They did a super job of painting and prepping and were very accommodating.

I have nothing but good words for Erickson's and have told many friends about your company and employees.

Sincerely,

Audrey B. Stamara

 
Dear Mrs. Erickson:


Thank you for your expedient response to my emergency call on January 23, 2008, regarding the water heater failure in my home and subsequent flow into my bedrooms, closets, and dressing room.

Additionally, I appreciate your sending your technician, Mr. Jeff Moore, to assess the problem, address its solution, and most efficiently and effectively accomplish the task .. My Wife and I feel very fortunate that Mr. Moore was selected by you, for besides observing his obvious professional competence In carrying out his duties, we were able to determine that he is most trustworthy and one that we could, If necessary, leave alone In my home with complete confidence and freedom of concern. That statement of confidence in Mr. Moore should be regarded as most complimentary because we are very wary and selective of whom we invite Into our home. Mr. Moore's communicative skills are excellent, exemplified by his ability to discuss the process from extraction, drying, damage removal, and recovery in easily understood language and descriptions, backed by his ability to answer our questions thoroughly.
 
I think that you should regard Mr. Moore as a very positive ambassador for your firm, as I am certain that you, in fact, do.
 
Thank you again for your ongoing assistance.

Sincerely,
 
E. Lee Bohannon 

 
Dear Ken & Christine:

It has now been 10 weeks since Hurricane Charley tore through our multi-condominimum association consisting of 264 units of which 60 units were seriously affected by rain & water intrusion.
Immediately following the storm I tried to contact several water extraction drying companies for emergency assistilnce only to get their recorded message to leave my number and they would return my call. I'm still waiting for some ofthem to call as of this date.

Your Company had the most assuring message of all stating. that ''we have the man Power and the equipment availability to handle your needs and you will be placed on our list and contacted as soon as possible." Christine contacted me immediately from out state and sent their job foreman Glen Spillinan out on site that same day. The next day an additional 5 drying trucks were on-site extracting water and removing carpet padding.
 
Amazingly, that same day hundreds of air movers and de-humidifiers arrived on-site by a dedicated gentieman that drove all night straight through from indiana. The equipment was immediatly put in operation in attempt to minimize and control further mold damage to the buildmg structure & unit owners' fumishings.
 
In the time consuming and complex manner of unit access performing the "dry-out" and ''tear-out'' of the 60 affected units, it is most refreshing to find a company demonstrating a professional dedication far beyond the normal "run of the mill" business priictice and procedure found in most companies these days.

Words cannot express our appreciation regarding your willingness to work with us for a minimum fmancial amount pending payment receipt from our insurance carrier. A local company like yours is truly a treasure to find and will not be forgotten by this association in the future and are cotifident that your company will have great future success by the way you have serviced our, association and residents.

Sincerely,
 
Stephen McClure, C.A.M
SWCA, INC.